Essential Duties and Responsibilities
 Performance of project-based work
o Design and support appropriate solutions based on existing environments
o Create detailed design documents
o Evaluate and test new and evolving technologies
o Collaborate with Project Managers and all other key stakeholders throughout
the implementation process
o Creation and maintenance of project documentation, technical
documentation, and customer deliverables
o Deployment, integration & testing of UCC infrastructure within the candidate’s
career discipline (Microsoft, Zoom, Cisco, etc…)
o Work closely with internal and external stakeholders (including vendors) on
products and implementations as needed
o Participate in key projects to provide recommendations and guidance for
system migrations
o Provide basic project coordination for in-house projects to ensure they adhere
to company policy, are completed on time and within budget and meet the
deliverables of the project while following change control procedures
 Perform preventative maintenance tasks to help maintain customer spaces
o Provide applicable client training as needed
o Adhere to and understand local safety standards for all site duties
o Setup and troubleshoot various audio/video systems.
 Consulting
o Coordination of project tasks and changes
o Research and plan an optimal upgrade / change strategy
o Research and answer product specific technical questions within the
candidate’s career discipline (Microsoft, Zoom, Cisco, etc…)
o Research new technologies based upon customers business goals
 Other duties
o Assist GSOC with configuration changes and troubleshooting as necessary
o Develop internal training materials on system delivery and other basic tasks
o Work with Sales Engineers to ensure proper solutions are deployed based on
corporate standards
o Assist with providing custom labor estimation and statement of work
questions within the candidate’s career discipline (Microsoft, Zoom, Cisco,
etc…)
o Provide functional leadership of UCC Engineers and Project Managers within
large enterprise projects
 Personal and professional growth
o Gain/maintain technical knowledge within the candidate’s career discipline
(Microsoft, Zoom, Cisco, etc…)
o Gain/Maintain Strong Managed Services Product Knowledge
o Gain/Maintain Strong internal business process knowledge of end-to-end
customer life cycle support for Managed Services Solutions
o Build and maintain relationships with global partners, virtual teams and third
parties on deployment or support issues
Skills and Abilities
 Communicate and interact with internal employees, clients, and colleagues in a
professional and timely manner
 Self-starter capable of working independently and ensuring to meet deadlines
 Excellent communication and interpersonal skills, both verbal and written
 Ability to balance multiple tasks with changing priorities
 Excellent structured problem-solving skills
 Demonstrate time management skills with attention to detail
 Ability to troubleshoot basic AV network and connection issues to UCC platforms
 Demonstrate the ability to work successfully with diverse cultures while
accommodating global time zone constraints
Education and/or Experience
 Required
o 10+ years of experience deploying, installing UCC infrastructure products
within the candidate’s career discipline (Microsoft, Zoom, Cisco, etc…)
o Senior level certifications within the candidate’s primary career discipline
(Microsoft, Zoom, Cisco, etc…) Examples include:
 Microsoft MS-102
 Cisco CCNP Collab (with specialization: CLICA / CLACCM / CLCEI /
CLAUTO)
o Senior level certification in networking technologies (Cisco CCNP, or similar)
o Senior level certification in a virtualization technology (VMWare VCA, Cisco
CCNA Cloud, or similar)
o Senior level certifications within the candidate’s alternate career discipline
(Microsoft, Zoom, Cisco, etc…)
o PowerShell
o Minimum High school diploma or equivalent
 Desirable
o CCIE Collab
o Bachelor’s Degree in Computer Science, Computer Engineering, Electrical
Engineering, or related field
o Experience with Linux
o Experience with or certifications in virtualization technologies
o Desired Microsoft experience around assessment, design, deployment,
configuration, troubleshooting and migration of the following products and
services:
 Microsoft Teams
 Office 365 (Exchange, SharePoint, Teams)
 Azure Active Directory and on-premises Active Directory including
hybrid deployments
 Azure AD Identity
 Teams calling and meeting deployment
 Microsoft Endpoint Manager
 Microsoft Service connectivity, network optimization and DNS
 Surface Hub and Microsoft Teams Room device and account
configuration
 PowerShell
 Documentation skills with Microsoft Word, Excel, Visio
Working Environment
o The work environment characteristics described here are representative of those
an employee encounters while performing the essential functions of this job.
Reasonable accommodations may be made to enable individuals with disabilities
to perform the essential functions. This job operates in a professional office
environment and can occasionally be required to drive to client sites.
 Physical Requirements
o The physical demands of this position are those that are necessary to meet the
responsibilities and essential functions of this position. Reasonable
accommodations may be made to enable qualified individuals with disabilities to
perform the essential functions.
 The employee must be able to lift and/or move up to 60 pounds, be able
to climb ladders up to 20 feet tall and be able to work in small spaces and
on uneven surfaces. The employee is frequently required to talk or hear.
The employee is frequently required to stand; walk; reach with hands and
arms; climb or balance and stoop, kneel, crouch, or crawl.
AVI-SPL reserves the right to alter work hours and work location as deems necessary
AVI-SPL is an Equal Opportunity Employer/AA/Disabled/Veteran Protected
VEVRAA Federal Contractor