AVI-SPL is a digital enablement solutions provider who transforms how people and technology connect to elevate experiences, create new value, and enable organizations to thrive and grow. We are the largest provider of collaboration technology solutions, which include our award-winning managed services.

Our highly trained team works hand-in-hand with organization’s worldwide – including more than 80% of Fortune 100 companies so if you’re looking for a business that can offer you real career opportunity and progression, get in touch today and let talk about how we can fast track your career!

The Job

The Cover Technicians primary function is to provide AV Support across various client campus sites providing backfill coverage for sick and holiday leave.  The position involves a high degree of exposure to our customers and key client stakeholders.

The Cover Technicians responsibilities include but are not limited to:

• Covering the permanently placed Onsite Staff holiday, sickness and absence leave.

• Supporting the requirements of the client site in which placed with by providing basic maintenance support of Audio Visual and Video Conferencing equipment and systems onsite.

• Provide AV/VC support to our clients, their staff and external clients.

• Set up, operate and maintain AV/VC equipment.

• Adaptable to working as part of a permanent based AV team or working on a lone site independently.

• Supporting end users as requested by the Client.

• Event support including set up and operation of PA systems, VC System, projection systems etc.  This could be in small Event environments or full auditorium setups.

• Cross-trains with other members of the team to ensure a seamless delivery of services and support to our clients.

• Any admin processing that may be required.

You

As a business we aim to help every one of our employees achieve their potential, So if you are looking to become the best in what you do, AVI-SPL is the right place for you to call home. That being said, for this role, you are going to need a few fundamental skills to allow us to really drive your career forward.

These include:

• Ability to operate Videoconference hardware (Cisco, Webex, Poly etc) and to troubleshoot any potential issues relating to audio feedback, no video etc.
• Proven experience in operating PA, projection and room control/booking systems (Crestron/AMX etc.
• Intermediate IT knowledge.
• Be organised and flexible with the ability to approach different types of tasks during the working day.
• Being able to prioritise, work under pressure and time management is essential. The nature of this role involves last minute requests.
• Ability to work under pressure and maintain excellence in customer service with clients of all seniority levels.
• Reliable, conscientious character who takes pride in what they do and completing tasks on time.
• Ability to deal with difficult situations and work with unfamiliar surroundings.
• Excellent verbal and written communication skills.

Additional Information

• Be organised and flexible with the ability to approach different types of tasks during the working day.
• Be available and flexible to work overtime if required.
• Reliable, conscientious character who takes pride in what they do and completing tasks on time.
• Willing to undertake training and examinations to improve their technical knowledge.
• Avixa CTS certification would be advantageous.

 Working Hours

• The role is a 40-hour week, usually between the hours of 07.00 – 19.00, Monday to Friday.
• Flexible hours may be required to provide cover. Working hours are subject to change to meet future requirements.

Location
Schedule for locations (predominately within London, but not exclusively) will be supplied by the Managed Services Administrator, but the schedule is subject to change at any time and with short notice.

Overtime

Occasional Out of Hours work and/or Bank Holiday work may be required. Overtime can be claimed by prior arrangement and must be accurately logged and communicated.

Dress Code

Smart office attire. Aligned with the client office in which duties are undertaken.

Working Environment

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. This job operates in a professional office environment and can occasionally be required to drive to client sites.

Why work for AVI-SPL (what’s in it for you) 

As we have already mentioned, AVI-SPL are the global leaders when it comes to universal communications, and we make sure our work environment matches our status. The business treats all their employees as individuals and makes sure we all have definitive goals and career paths to help us maximize their ability. Along with this we also offer: 

• Enjoyable and dynamic company culture 
• Health & Wellbeing   

• Private Healthcare  
• Access to Employee Assistance and Wellbeing Support  
• Mental Health Support through the above  

• Work & Home Life Balance   

• Increased holiday with service  

• Flexible working policy  

• Learning & Development   

• Access to numerous online learning resources  
• AVIXA membership for industry learning  

• Employee Discounts   

• Access to online retail discount platform  
• Discounted products through our recognised partners   

• Other   

• Cycle to work scheme.  
• Season ticket loans  

• Generous Referral scheme   

So, if you are feeling undervalued, stuck in a rut, or just looking at furthering your career, apply today. 

Our commitment to diversity is simple: we provide connection, opportunity, and a voice to everyone, from every background. WE Thrive Together: WE appreciate the visible and invisible qualities that make you who you are. Our diversity makes us better humans and better employees and makes AVI-SPL a better business.    

AVI-SPL is an Equal Opportunities Employer. All qualified applicants will receive consideration for employment without regard to race, colour, religion, sex, pregnancy, sexual orientation, gender identity, nationality, age or disability status