AVI-SPL is a digital enablement solutions provider who transforms how people and technology connect to elevate experiences, create new value, and enable organizations to thrive and grow. We are the largest provider of collaboration technology solutions, which include our award-winning managed services.

our highly trained team works hand-in-hand with organization’s worldwide – including more than 80% of Fortune 100 companies so if you’re looking for a business that can offer you real career opportunity and progression, get in touch today and let talk about how we can fast track your career!

The Job

The Onsite Senior Technician role is identified as a Tier 2 position intended to provide diagnostic troubleshooting and problem resolution for all possible system failures. In addition, the Onsite Senior Technician will perform preventive maintenance checks and services to maintain peak operating performance in full alignment with the original system design and manufacturer’s specifications.

At a minimum, the Onsite Maintenance Technician will accomplish the following tasks as part of their responsibilities:

• Provide direct assistance to end users in the operation of the AV/UC systems.
• Perform preventive maintenance checks & services on AV/UC systems.
•  Perform maintenance support on all AV/UC systems including basic troubleshooting and system fault isolation.
• Provide setup and operational support for events.
• Perform administrative tasks as required.
• Work a flexible schedule as required by the Customer.
• Perform service troubleshooting and maintenance support on AV/UC systems.
• Set up and monitor video calls as needed.
• Ensure compliance with all Customer safety and procedural guidelines.
• Track all maintenance activity from start to finish with proper documentation as required.
• Coordinate RMA processing and parts procurement as needed.
• Maintain accurate inventory on all AV/UC systems including spares as require.
• Remotely monitor all Mersive screen share devices (with other onsite Technicians).
  • For local Mersive devices, handle device replacement as needed.
  • For sites with no OMS support, open a ticket with the help desk for device replacement.
• Monitor legacy Digital Signage devices at all sites using existing tools.
  • For local signage devices, handle device replacement as needed.
  • For sites with no OMS, handle device replacement as needed.

You:

As a business we aim to help every one of our employees achieve their potential, So if you are looking to become the best in what you do, AVI-SPL is the right place for you to call home. That being said, for this role, you are going to need a few fundamental skills to allow us to really drive your career forward.

These include:

• Communicate and interact with internal employees clients and colleagues in a professional and timely manner.
•  Self-starter capable of working independently and ensuring to meet deadlines.
• Excellent communication and interpersonal skills both verbal and written.
• Ability to balance multiple tasks with changing priorities.
• Excellent structured problem-solving skills.
• Demonstrate time management skills with attention to detail.
•  Ability to troubleshoot basic AV and Video Teleconferencing issues.

At a minimum, the Onsite Senior Technician will possess the following skills:

• Experience providing support to and actively engaging with senior and C-level staff in a
  similar role.
• Accurately take measurements and capture data for new installations.
• Technical skills around video conferencing, hybrid work technologies, digital signage.
  and general AV and collaboration technologies..
• Hold knowledge of hardware and software solutions relating to audio-visual solutions.
• The use of Microsoft Office apps and project management tools.

Why work for AVI-SPL (what’s in it for you) 

As we have already mentioned, AVI-SPL are the global leaders when it comes to universal communications, and we make sure our work environment matches our status. The business treats all their employees as individuals and makes sure we all have definitive goals and career paths to help us maximize their ability. Along with this we also offer: 

• Enjoyable and dynamic company culture 
• Health & Wellbeing   

• Private Healthcare  
• Access to Employee Assistance and Wellbeing Support  
• Mental Health Support through the above  

• Work & Home Life Balance   

• Increased holiday with service  

• Flexible working policy  

• Learning & Development   

• Access to numerous online learning resources  
• AVIXA membership for industry learning  

• Employee Discounts   

• Access to online retail discount platform  
• Discounted products through our recognised partners   

• Other   

• Cycle to work scheme.  
• Season ticket loans  

• Generous Referral scheme   

So, if you are feeling undervalued, stuck in a rut, or just looking at furthering your career, apply today. 

Our commitment to diversity is simple: we provide connection, opportunity, and a voice to everyone, from every background. WE Thrive Together: WE appreciate the visible and invisible qualities that make you who you are. Our diversity makes us better humans and better employees and makes AVI-SPL a better business.    

AVI-SPL is an Equal Opportunities Employer. All qualified applicants will receive consideration for employment without regard to race, colour, religion, sex, pregnancy, sexual orientation, gender identity, nationality, age or disability status