AVI-SPL is a digital enablement solutions provider who transforms how people and technology connect to elevate experiences, create new value, and enable organizations to thrive and grow. We are the largest provider of collaboration technology solutions, which include our award-winning managed services.

Our highly certified industry experts and innovation leaders share a vision to help people work smarter and live better. We believe that success starts with a sound team and that an inclusive and diverse workplace moves us all forward.

WHAT YOU’LL DO

In this mat leave opportunity you be joining a great team, and have the ability to contribute to a wide array of projects. Primarily you will be responsible for being the point of contact for tracking, monitoring, and processing post sale service contracts. This role will likely run until April 2027.

Day-To-Day Responsibilities:

• Provide front-end data entry assistance to a full professional customer service department
• Set up client service contracts on our internal web templates
• Analyze, input, load-in and update service contracts on a corporate computer system
• Process a high volume of service contracts daily
• Scan in and upload specific support documents, contact details, and client profiles
• Validate all contract information; warranties, proposals and services
• Investigate any errors for service contract accuracy
• Interface with manufacturer’s sites, extract manufacturer warranty coverage, and insert into our client’s profile
• Enter preventive maintenance service details
• Other duties assigned as needed

WHAT WE’RE LOOKING FOR

Must-Haves:

•  

  Ability to take charge of a project and see it through to completion
• Proficient with Microsoft Office (Word, Excel, Outlook)
• Ability to supervise and manage tasks and personnel to meet project objectives
• Self-starter capable of working independently and ensuring to meet deadlines
• Excellent communication and interpersonal skills, both verbal and written
• Ability to balance multiple tasks with changing priorities
• Demonstrate time management skills with attention to detail

Nice-To-Haves:

• Minimum of a high school diploma or equivalent
• Minimum 2-3 years’ similar service contract support experience preferred
• Demonstrated experience utilizing company intranet, CRM, and Salesforce a plus

Physical Requirements:

The physical demands of this position are those that are necessary to meet the responsibilities and essential functions of this position.  Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential functions. 

• This position regularly requires employees to sit, walk, and stand; talk or hear, both in person and by telephone; use hands repetitively to finger, handle, feel or operate standard office equipment

Why work for AVI-SPL (what’s in it for you)

As we have already mentioned, AVI-SPL are the global leaders when it comes to universal communications, and we make sure our work environment matches our status. The business treats all their employees as individuals and makes sure we all have definitive goals and career paths to help us maximize their ability. Along with this we also offer:

• Private Healthcare with Vitality
• Access to Employee Assistance and Wellbeing Support
• Mental Health Support through the above
• Access to discounted Gym memberships
• Increased holiday with service
• Access to numerous online learning resources
• AVIXA membership for industry learning
• Access to online retail discount platform
• Discounted products through our recognised partners
• Cycle to work scheme
• Season ticket loans
• Generous Referral scheme

So, if you are feeling undervalued, stuck in a rut or just looking at furthering your career, apply today.

Our commitment to diversity is simple: we provide connection, opportunity, and a voice to everyone, from every background. WE Thrive Together: WE appreciate the visible and invisible qualities that make you who you are. Our diversity makes us better humans and better employees and makes AVI-SPL a better business.

AVI-SPL is an Equal Opportunities Employer. All qualified applicants will receive consideration for employment without regard to race, colour, religion, sex, pregnancy, sexual orientation, gender identity, nationality, age or disability status.